Refund policy

Because each item is made to order, returns aren’t typically accepted. However, we understand that unexpected situations can happen. If there’s an issue with your order, please contact us within 7 days of delivery. In rare cases where a return is necessary, it must be approved in advance and the item must be returned unused and in its original condition and packaging. Buyers are responsible for return shipping costs unless the incorrect item is received. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at meistermade3d@gmail.com.